Refund policy

Effective Date: 7/10/2023

1. Refund Eligibility and Conditions
1.1. We strive to provide the best experience to our customers. If you are not satisfied with our app, you may be eligible for a refund subject to the following conditions:
   a. The refund request is made within 14 days from the date of purchase.
   b. The subscription service has not been substantially used or consumed.
   c. The refund request is made by the original purchaser or authorized representative.

2. Refund Request Process
2.1. To request a refund, please contact our customer support team at support@performs.onlione. Please provide the following details:
   a. Your name and contact information.
   b. Order/transaction number.
   c. Reason for the refund request.
   d. Any relevant supporting documentation.

3. Refund Evaluation and Approval
3.1. Upon receiving your refund request, we will evaluate it based on the eligibility conditions mentioned in Section 1. We reserve the right to verify the information provided and may request additional details or documentation if necessary.
3.2. If your refund request is approved, we will process the refund within 30 days using the original payment method, unless otherwise agreed upon.

4. Non-Refundable Cases
4.1. The following subscription services are generally non-refundable:
   a. if the monthly subscription has been used for more than 14 days
   b. if the yearly subscription has been used for more than 30 days

5.1. We reserve the right to update or modify this refund policy at any time. Any changes will be effective upon posting the revised policy on our website or within our mobile app. It is your responsibility to review the refund policy periodically for any updates.

6. Contact Us
6.1. If you have any questions or concerns about our refund policy, please contact us at support@performs.app for further assistance.